At STOTT PILATES we pride ourselves in offering superior service to our customers, and are eager to hear your questions, concerns, and suggestions. We'll use your feedback to improve our service.
Frequently asked questions
We have compiled a list of our most commonly asked questions. If we haven't answered your question online or if you prefer to contact us directly, please use the email link which most closely matches your question. In most instances, you should receive either a complete answer or an acknowledgment that we're researching your question within 24 hours.
Contact us by email
If your questions haven't been answered online or if you prefer to contact us directly, please use the email link that most closely matches your question. Please include your phone number if you would like us to follow up by phone. In most instances, you should receive either a complete answer or an acknowledgment that we're researching your question within 24 hours.
Please check your spam/junk mail folders if you do not receive a response to your inbox.
If you have a question about or need assistance with:
| Department | Enquiry | |
|---|---|---|
| Certification | For the STOTT PILATES Training Center nearest you or to host STOTT PILATES training & certification. | education@stottpilates.com |
| Customer Service | For general questions & feedback, or to receive personal assistance | info@stottpilates.com |
| Media | If you have questions about our media releases, or want to interview a member of our staff | marketing@stottpilates.com |
| Tradeshows & Events | For enquiries about upcoming tradeshows and events | events@stottpilates.com |
| Video Sales | For DVDs, light equipment and clothing | videos@stottpilates.com |
| Equipment Sales | For equipment & equipment accessories | equipment@stottpilates.com |
| Toronto Studio | Toronto studio session pricing and information | studio@stottpilates.com |
| Studio Locations | To locate other studios worldwide offering STOTT PILATES | visit our Instructor Finder |
| Technical Support | If you are having trouble navigating our website | webmaster@stottpilates.com |
| Full Solutions | For step-by-step support in building your pilates business | fullsolutions@stottpilates.com |
To reach us by phone:
Head Office | Monday to Friday 9am-5:30pm
Commercial Sales | Monday to Friday 9am-6:30pm
Toronto Studio | Monday to Thursday 7am-8pm | Friday 7am-7pm | Saturday 9am-3pm
NOTE: All times are EST (Eastern Standard Time). Schedule varies with holiday schedules.
| Description | Number |
|---|---|
| Toll-Free: North America | 1-800-910-0001 |
| Toll-Free: United Kingdom | 0800-328-5676 |
| Toronto Office | 416-482-4050 |
| Department | Extension |
|---|---|
| Toronto Studio information and session pricing | 221 |
| Video Sales – manuals, posters, light equipment and clothing | 250 |
| Equipment Sales | 264 |
| Education | 261 |
| Marketing, Tradeshow and Media Relations | 251 |
| Full Solutions | 203 |
| Fax | 416-482-2742 |
Contact us by mail
Merrithew Health & Fitness™
2200 Yonge Street, Suite 500
Toronto, Ontario M4S 2C6
CANADA
To contact our distributors
| Region / Distributor | Website | |
|---|---|---|
| Brazil: Metalife Pilates | www.metalifepilates.com.br | metalife@stottpilates.com |
| Cyprus: Elatis General Trading Ltd | www.vassoseliades.com | elatis@stottpilates.com |
| India: Gympac Fitness | www.gympacfitness.com | gympacfitness@stottpilates.com |
| Italy: Pilates Italia Srl | www.pilatesitalia.net | pilatesitalia@stottpilates.com |
| Philippines: SportFit | www.stottpilates.com/phillippines | sportfitinc@stottpilates.com |
| Spain: Aerobic Y Fitness | www.aerobicyfitness.com | aerobicyfitness@stottpilates.com |
| Turkey: Finspor | www.finspor.com/profesyonel | finspor@stottpilates.com |