Frequently asked questionsWe have compiled a list of our most commonly asked questions. If we haven't answered your question online or if you prefer to contact us directly, please use the email link which most closely matches your question. In most instances, you should receive either a complete answer or an acknowledgment that we're researching your question within 24 hours. Contact us by emailIf your questions haven't been answered online or if you prefer to contact us directly, please use the email link that most closely matches your question. Please include your phone number if you would like us to follow up by phone. In most instances, you should receive either a complete answer or an acknowledgment that we're researching your question within 24 hours. Please check your spam/junk mail folders if you do not receive a response to your inbox. If you have a question about or need assistance with:
To reach us by phone:Head Office | Monday to Friday 9am-5:30pm NOTE: All times are, EST (eastern standard time). Schedule varies with holiday schedules.
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