IT Support Technician

Position Overview

This entry-level IT position is a great opportunity for an IT Support Technician looking to grow and be part of a progressive team.  Reporting to the IT Specialist, the IT Support Technician will be responsible for the following key responsibilities

Key Responsibilities:

• Supporting hardware & software matters pertaining to 100 end users & network systems
• End user orientation & training
• Maintaining records, ALCs, and adhering with security practices
• Working on projects with senior IT Specialist and Director of IT
• Strong interpersonal and communication skills, and an understanding of  Incident, Problem, and Change Management processes
• Possesses solid understanding of design and analysis methodology and application development processes

• Exhibits solid knowledge of databases
• Exhibits solid analytical ability for complex problem solving
• Possesses solid communication and interpersonal skills
• Is able to handle multiple priorities, an aptitude for troubleshooting in person, over the phone and over the WAN
• Deploying, maintaining, and configuring, workstations, laptops, printers & peripheral equipment
• Resolving computer and network issues while ensuring system/data integrity is maintained

Skills & Qualifications:

• Secondary school graduate and completion of Computer Science and Information Technology diploma or an equivalent combination of education and experience
• Knowledge of Exchange Server Software, Microsoft Access, SQL Server
• Excellent communication, organizational skills and the ability to meet deadlines and other administrative requirements
• Ability to learn program features quickly and often in a self-directed format

• Ability to offer timely solutions to employees/managers regarding a variety of software and hardware difficulties and to toubleshoot problems in a manner that is most helpful to the end user
• Proficient in Microsoft Office suite
• Knowledge of wireless solutions on iphone and BlackBerry
• Knowledge of Windows server and Windows desktop operating systems.
• Additional knowledge an asset: Accpac version 5.4 or higher, Filemaker, Crystal Reports

To Apply:

If you feel this describes you, please email your cover letter, resume, a sample portfolio [PDF] of your work and salary expectations to jobs@merrithew.com. No phone calls please. We thank all applicants; however, only those being considered will be contacted.